Draft prepared for review by the business owner and an attorney. Replace this notice once approved.
Not a candidate
If, after your consultation and good faith exam, the provider determines that a treatment is not appropriate for you, that treatment is refunded in full to your original payment method.
Units adjustment
If you need fewer units than you prepaid, we refund the difference. If you need more, we send you a balance to pay.
Cancellations
- Cancel or reschedule at least 24 hours before your appointment: full refund or credit, your choice.
- Less than 24 hours or a missed appointment: we may keep a portion of the payment as a late cancellation fee.
Unpaid orders
Orders without a payment receipt are cancelled automatically when the payment window ends.
How refunds are sent
Refunds are sent to the original payment method (Zelle® or bank transfer), usually within 5 business days after approval.